North Island – Cyclone Vaianu - April 2026

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2026 April 12

Multiple regions are currently experiencing severe weather impacts as a result of Cyclone Vaianu. States of Emergency remain in place for multiple regions. If you have suffered property damage or loss, we are here to support you through this time.

Emergency works & urgent assistance

If urgent emergency works are required to make your property safe or to prevent further damage, please contact us immediately or reach out directly to our disaster recovery and management partner:

Johns Lyng NZ
0800 554 695
www.johnslyng.co.nz

Property damage / Insurance claims

Your safety and the safety of your whānau is the top priority.

Urgent claims

If:

• Your property is uninhabitable, or
• There are immediate safety concerns

Please contact your local ICIB office straight away to speak with one of our Claims Specialists or your Broker.

Non‑urgent claims

For non‑urgent damage, please complete the claim form on our Claims page.
One of our team will be in touch as soon as possible to guide you through the claims process.

If you have suffered damage

Following these steps can help prevent further loss and support your claim:

• Do not do anything that puts your safety at risk.
• Take clear photos or videos of all damaged property.
• If safe, keep damaged items for insurer assessment.
• Arrange essential or emergency repairs only, and keep all invoices.
• Make the property safe and sanitary, but avoid non‑essential repairs.
• Wear protective gear (such as gloves and masks), particularly where there may be contamination or hazardous materials.

Please note: due to the widespread impact of this event, assessment and repair timeframes may be extended.

Stay informed

For official updates and safety information, please refer to:

• NZ Civil Defence:
  www.civildefence.govt.nz
• MetService – Weather Warnings & Watches:
  www.metservice.com
• NZTA – Road Conditions & Journey Planning:
  www.journeys.nzta.govt.nz

Please avoid non‑essential travel and check road conditions before leaving home. 

ICIB contact details

0800 644 444

eventclaims@icib.co.nz